Introduction

We are committed to your privacy at Willow Homes Lincs Ltd – The Old Hall.  This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Who We Are

The Old Hall is a residential care provider registered with the Care Quality Commission (CQC). We provide care services to support adults in their own homes, ensuring they maintain independence and dignity.
Company registered in England 05514117.

The Data We Collect

• Personal Information: Name,      address, contact details, health information for service provision (with      consent), and any details necessary to deliver personalised care. 
• Automatically Collected      Information: IP address, browser type, referring/exit pages, and other      usage information through cookies and similar technologies.

How We Use Your Data

• Service Delivery: To provide      and manage care services.
• Communication: To respond to enquiries,      send service-related communications, or updates about our policies.
• Legal Compliance: To comply      with legal obligations, regulatory requirements, or to respond to legal      processes.
• Improving Our Services: To      analyse usage patterns and improve our website and services.

Legal Basis for Processing

• Consent: For processing      activities where you have given us explicit consent.
• Contractual Necessity: To      perform our contract with you or to take steps at your request before      entering into a contract.
• Legal Obligation: Where we      need to comply with a legal or regulatory obligation.
• Legitimate Interests: Where      it is necessary for our interests (or those of a third party) and your      interests and fundamental rights do not override those interests.

Data Sharing

We may share your information with:

• Health and Care Providers: To      coordinate care or for safeguarding purposes.
• Regulatory Bodies: Such as      the CQC during inspections or when required by law.
• Service Providers: For IT and      administrative support, bound by confidentiality agreements.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under UK data protection laws, you have rights including:

• Access to your personal data.
• Correction of your personal data.
• Erasure of your personal data.
• Restriction of processing.
• Objection to processing.
• Data portability.
• Withdrawal of consent where we are      relying on consent to process your personal data.

Cookies

Our site uses cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

Third-Party Links

Our website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Changes to This Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

info@theoldhallcarehome.co.ukor 01529 240335

Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us or to our supervisory authority, the Information Commissioner's Office (ICO). ICO Registration Reference - ZA474410